Policies

Policies & Guidelines

Our goal is to make your wedding-morning beauty experience seamless, organized, and enjoyable. Please review the following policies to ensure a smooth experience for you and your wedding party.

1. Bridal Trial Policy

We recommend scheduling your bridal hair and makeup trial approximately two to four months before your wedding.

Your trial includes:

• A personalized bridal consultation

• One complete hairstyle

• One complete makeup application, including false lashes

• Product and skin-preparation recommendations

• Photos and notes documenting your selected look

Please allow approximately three to four hours for your trial. Requests for a completely different hairstyle or makeup look may require an additional appointment and fee.

Please note: A bridal trial does not reserve your wedding date. Your date is secured only after we receive your signed service agreement and $300 non-refundable booking deposit.

2. Final Service Count

Your final service count must be confirmed no later than 30 days before your wedding.

Services may be added after this deadline, subject to availability and staffing. Services removed after the deadline will remain payable, as the time and staffing have already been reserved for your event.

The primary booking client is responsible for communicating appointment times, preparation requirements, and applicable policies to everyone receiving services.

3. Payment Policy

A $300 non-refundable booking deposit is required to reserve your wedding date. This deposit will be applied toward your final balance.

• The remaining balance is due in full 14 days before your wedding.

• One designated person must submit payment for the entire booking.

• Artistry on Site does not collect individual payments from members of the wedding party.

• If the remaining balance is not paid by the required deadline, services may be withheld in accordance with the signed service agreement.

A 20% gratuity is appreciated but never required.

4. Wedding-Day Service Times

The following are estimated service durations to help you plan your wedding morning:

• Bridal hair and makeup: 2–2½ hours

• Bridal party hair: 45–60 minutes per person

• Bridal party makeup: 45–60 minutes per person

• Flower girl hairstyling: 30–45 minutes

• Groom and groomsmen hairstyling: Approximately 30 minutes per person

• Final bridal touch-ups: 15–20 minutes

Actual service times may vary depending on hair length, density, texture, desired style, skin preparation, and individual needs.

5. Wedding-Morning Timeline

Artistry on Site will create a customized beauty timeline based on your contracted services, ceremony time, photography schedule, and required completion time.

Everyone receiving services must arrive on time and be ready at their assigned appointment time.

Late arrivals may result in a shortened service or forfeited appointment if the delay affects the remaining schedule. Forfeited services will remain payable.

Early start fees may apply when services must begin before 7:00 a.m. These fees will be communicated during the booking process.

6. Client Preparation

To help your services run smoothly, please ensure everyone receiving services arrives prepared:

• Hair must be clean and completely dry unless otherwise instructed.

• Faces should be clean and moisturized.

• Inspiration photos are welcome.

• Hair accessories, extensions, veils, and decorative pieces should be ready before services begin.

• Any known allergies, sensitivities, skin conditions, or previous reactions to makeup or beauty products must be disclosed before services begin.

Additional time or fees may apply if hair requires drying or extensive preparation before styling can begin.

7. Workspace Requirements

The client is responsible for providing a safe, clean, and suitable workspace for all contracted services. The space should include:

• Adequate lighting and accessible electrical outlets

• Tables or clear work surfaces

• Appropriate seating

• A comfortable working temperature

• Reasonable access to the getting-ready location

• An area away from excessive foot traffic whenever possible

The client must obtain any required permission from the venue, hotel, rental property, or property owner for Artistry on Site to provide services at the location.

8. Cancellation Policy

All cancellations must be submitted in writing.

• More than 90 days before the wedding: The $300 non-refundable booking deposit will be retained.

• Fewer than 90 days before the wedding: 50% of the remaining contracted balance will be due, in addition to the retained booking deposit.

• Fewer than 30 days before the wedding: The full contracted balance will be due, less any amounts already paid toward that balance.

Cancellation charges are based on the timing of written notice received by Artistry on Site. Please refer to your signed service agreement for the complete terms.

9. Rescheduling Policy

Wedding date changes are subject to Artistry on Site's availability.

If your new date is available, payments may be transferred to the new date one time. Current service rates, travel expenses, and staffing fees may apply.

If Artistry on Site is unavailable for your requested new date, the change will be treated as a cancellation under the cancellation policy outlined above.

10. Your Artistry on Site Experience

From your initial inquiry to your wedding day, we aim to make the process organized and personalized.

Your experience includes availability confirmation, a preliminary service estimate, booking and agreement completion, trial scheduling when applicable, final service confirmation, a customized wedding-morning timeline, and on-location beauty services. We finish by ensuring the agreed-upon final touch-ups and veil placement are completed before departure, followed by an optional request for feedback and professional photographs.